Terms and Conditions
Prism Survey & Maintenance Limited
1. Definitions
“Company” refers to [Prism Survey & Maintenance Limited].
“Client” refers to the individual or organisation engaging the Company.
“Services” include:
- RPSA Level 1 and Level 2 property surveys
- New build snagging inspections
- Drone surveys
- Thermal imaging inspections
- Planned maintenance services
- Reactive maintenance services
2. Scope of Services
2.1 Surveys & Inspections
- Surveys are non-invasive visual inspections unless otherwise agreed.
- Level 1 and Level 2 surveys are conducted in accordance with RPSA industry standards.
- New build snagging reports identify visible defects but do not guarantee compliance with building regulations.
- Drone surveys and thermal imaging are subject to weather conditions, site access, and regulatory permissions.
2.2 Maintenance Services
- Planned Maintenance: Scheduled works agreed in advance with the Client.
- Reactive Maintenance: Emergency or unplanned works carried out upon request.
- Maintenance services are limited to agreed tasks and do not include full property condition assessments unless specified.
3. Client Responsibilities
- Provide accurate information about the property or site.
- Ensure safe and lawful access to the premises.
- Inform the Company of any known hazards.
- Obtain any necessary permissions from third parties.
4. Access and Limitations
- The Company is not responsible for areas that are inaccessible, concealed, or unsafe.
- Inspections do not include opening structures, moving heavy furniture, or testing concealed systems unless agreed.
- Drone operations may be restricted due to airspace regulations or safety concerns.
5. Reports and Findings
- Reports are provided for the sole use of the Client.
- Findings reflect the condition of the property at the time of inspection only.
- Thermal imaging results depend on environmental conditions and may not detect all defects.
6. Pricing and Payment
- Fees will be agreed prior to commencement of services.
- Payment terms: 25% deposit is due on acceptance of quote/booking.
75% is due on completion of works/release of report
- Late payments may incur interest and/or suspension of services.
- Additional work outside the agreed scope will be charged separately.
7. Cancellations and Rescheduling
- Clients must provide at least 24–48 hours notice for cancellations.
- Late cancellations may incur a fee or loss of deposit.
- The Company reserves the right to reschedule due to weather, safety concerns, or operational issues.
8. Liability
- The Company will carry out services with reasonable care and skill.
- Liability is limited to the value of the service provided unless otherwise required by law.
- The Company is not liable for hidden defects, changes after inspection, or consequential losses.
9. Health & Safety
- All services are conducted in accordance with relevant health and safety regulations.
- The Company reserves the right to refuse or stop work if conditions are unsafe.
10. Use of Drone Technology
- Drone surveys comply with applicable aviation regulations.
- Flights are subject to weather, legal airspace restrictions, and privacy considerations.
No refund will be offered if a drone survey is not possible for the reasons above.
Rebooking is possible but will be chargeable.
- The Client is responsible for notifying neighbours where appropriate.
11. Thermal Imaging
- Thermal imaging surveys will be attempted in conjunction with all relevant surveys. The greater the temperature difference between surfaces, the more prominent the image. No revisit will be possible without charge where the image could be improved by the activation of non-working components e.g. central heating or underfloor heating that is not operational at the time of survey.
12. Data Protection
- The Company will handle personal data in accordance with UK GDPR and applicable laws.
- Data will only be used for service delivery and related communication.
13 Intellectual Property
- All reports, images, and materials remain the intellectual property of the Company until full payment is received.
- Clients may use reports for their intended purpose only.
14 Complaints
- Complaints must be submitted in writing within 14 days of service delivery.
- The Company will investigate and respond within a reasonable timeframe.
15. Force Majeure
The Company is not liable for delays or failure to perform due to events beyond its control, including extreme weather, government restrictions, or equipment failure.
16. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
17. Amendments
The Company reserves the right to update these Terms and Conditions at any time.
18. Acceptance
By engaging the Company’s services, the Client confirms acceptance of these Terms and Conditions.